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Original Content Research For Small Business

Are you a small business owner? Is developing your content writing part of your marketing strategy? Start with original content research based on the needs and wants of your customers.

Customers are your best resource for developing better content. Whether it is for a blog post or podcast, customers will give you ideas. These ideas allow you to improve your overall writing by allowing you to write about and implement these solutions in your business.

Original research allows you as the business owner or marketer to collect data in order to produce various types of content (e.g., blog posts, e-books, webinars, videos) for content marketing purposes. It’s helpful (versus promotional) content. It’s research-informed content that can help position your brand as a thought leader and draw attention to your solutions.

Like any other tactic, original research must fit into your overall content marketing strategy and within your organizational constraints including budget, staff, and expertise. Even though many types of research and survey software are readily available, not just anyone can “do research” successfully.

Conducting high-quality research requires an understanding of:

  • Research methodologies (including the selection of the best methodology based on your objectives)
  • Sampling procedures
  • Questionnaire design
  • Project management
  • Data analysis
  • Reporting

content-research

You also must factor in the costs and talent necessary to develop content based on the research findings and a distribution strategy (as you know, what’s the use of developing content if no one sees it).

How do you get started?

Getting started can be a challenge as it can get overwhelming if you do not know what you are doing. Here are 8 things you need to consider when conducting original research for content writing:

  1. Objective
  2. Is Data already available?
  3. Resource availability
  4. Do you have a quality list?
  5. What will you do with the data?
  6. What type of content will you create?
  7. Will you gate the content? (provide email to receive or give away for free)
  8. Are you prepared for the attention?

What is your objective?

Begin with your audience in mind. Conducting research, analyzing the findings, producing a report and other content, and distributing the findings for content marketing purposes requires an investment. Your primary goal should be to provide valuable insights for your audience. Your audience will sense if the research was conducted for self-serving purposes, and that could turn people off.

Be clear about what you want to study – and why. The top goal for original research for content marketing is providing an audience with valuable insights.

Is The Data Already Available?

Once you’re clear on the objective, it’s time to move into the exploratory stage of research. You’ll look for any secondary research – information already published on the subject matter.

This phase can be expensive if you don’t limit the time you will spend because, depending on your topic and objective, many potential resources exist. A basic internet search could lead you to industry association data, libraries, government reports, etc. Also look at internal information (marketing stats, sales data, etc.).

If you discover good existing research, you may determine you can use and properly cite it to develop content for content marketing purposes instead of spending a lot of money to conduct new research.

On the other hand, your discoveries may identify gaps in available research that you might fill.

If you proceed with an original research project, your objective(s) determines the methodology. Qualitative research (e.g., personal interviews, focus groups) or perhaps a quantitative study (e.g., surveys) – or a combination of the two – may be the best method based on your objective.

Resource Availability

To generate credible results, you can’t wing it. It takes time, expertise, and budget to execute a high-quality, original research project that produces findings for content marketing.

Don’t fulfill this prediction of Ron Sellers, president of Grey Matter Research & Consulting, who shared this insight: “Unfortunately, there will be even more bad researchers, as tight budgets and timelines mean more and more non-researchers ‘do research,’ not fully understanding sampling, methodologies, and other basics of insights.”

Staff researchers in large corporate environments generally are well versed on the time, expertise, and budget requirements for various types of research. Because they often (if not always) are working at capacity, it can be tempting for other departments in the company to try to undertake research. If that’s you – or your company doesn’t have researchers – proceed with caution.

Important initial considerations include:

  • Who will manage the project? Do you have a qualified person on staff with time available or will you need to outsource it?
  • Who will design the qualitative survey instruments (e.g., moderator guide, screening questionnaire, question/discussion guide), recruit the participants, and conduct the interviews?
  • Who will design the quantitative questionnaire, program and host the survey, and collect the data?
  • What survey tools will be needed in-house?
  • Who will write and design the report? Do you have experienced resources in-house, or will you need to contract with freelancers?
  • Who will develop the strategy for creating content pieces around the insights and distribute the findings?
  • How much is all of this going to cost?
  • What are your ROI goals? Are they financial, metrics-based, or something different? Put them in writing. For example, do you want to attract x number of new visitors to your website to view your research findings, with a goal of having x% convert to email subscribers? Or do you want to generate x number of qualified leads from the research-focused content with a goal of having x% convert to sales?

The point is if you don’t have the expertise on staff to answer these questions, you must invest the time (and money) to learn or find someone who can help.

Do you have a quality list?

How will you reach the people who can provide the type of insights you’re looking for? Various options exist to acquire lists of possible respondents. These include your subscriber list, the partnership with another company, rental of a third-party list, “list on demand” in survey software, and paid access to a panel of pre-screened participants.

There are also numerous ways to distribute a survey.  One tried and true method is through email subscription. Other options include embedding a survey link on your website, including a link in blog posts and newsletters, running banner ads that link to your survey, or distributing a link on your social media channels.

Your choices will be based on your objectives.

Rather than getting into all the pros and cons of list options and survey distribution methods, I stress the importance of a) understanding sampling and methodology, and b) having the expertise on staff to address these issues. If you don’t, seek outside assistance.

What will you do with the data?

After the data has been collected, edited, cleaned, and coded, you move into the analysis and writing phase.

The methodology used will impact the analysis phase. In-depth analysis of qualitative data is different than that of quantitative data — ensure that the analyzer’s skill set is appropriate. Do you have this talent on staff? If not, who will analyze the findings for you?

It’s beneficial to have several people see the data; someone might observe something that another person missed. This analysis also may reveal findings that require further research.

Have several people review research data; one person might observe something another missed. Your report’s text and visual presentation – as well as the way the written methodology is crafted – affect how your study is perceived in the market. Ensure that your writer and designer (in-house or external) have sufficient understanding of research to communicate it effectively – forgoing conclusions the data doesn’t support and visualizing it in a way that’s easily understood.

What type of content will you create?

Before you develop the research, your goals for the project should be determined. Those goals then inform your choice of content formats.

Types of content to consider developing around original research findings include:

  • Blog posts
  • E-books/white papers
  • Webinars
  • Videos
  • Podcasts
  • Infographics
  • Interactive graphics/data visualizations
  • Interactive assessments
  • In-person events
  • Twitter Chats
  • E-learning courses
  • Training classes

When considering which types of content to develop, evaluate the resources necessary to create, distribute, and manage that content.

TIP: All content based on research undertaken for content marketing purposes should be helpful in some way to the audience. Reported data should benefit the audience, not be promotional in nature.

Reported data should benefit the audience, not be promotional in nature.

Will you restrict the research?

Based on your goals for the project – and prior to releasing the content (e.g., primary report, e-book) – decide whether you want to require recipients to provide contact or other information to receive it.

The research should attract and build an audience by providing helpful information to content marketers – not to collect leads.

If you need to collect leads – and you’re confident that asking for the person’s contact information won’t turn them off (especially in a first-time “meeting”) or your findings are so valuable and so novel that people will be happy to give you their contact information to receive it, then go for it. If you’re not sure, try some A/B testing and/or gate the research for a limited time to see how it performs.

Are you prepared for the attention?

Be sure you are ready for the questions your findings will bring. Be prepared to:

  • Explain your methodology and interpretation of the results.
  • Field public relations inquiries. Contact your media relations person as you’re planning your study to identify how he or she can help advance the reach of the findings.
  • Respond to questions and comments on social media.
  • Be open to new ideas and questions offered by people who read your research. Feedback can be useful when you plan your next research project.
  • Keep your sales team in the loop. Determine what your team will do with interested prospects who learn about your products/services as a result of the content you create around the research. How will your team move these people to the next step in their relationship with your company?

TIP: Stay abreast of similar research conducted by your competitors. Review their methodology and results so you can intelligently discuss the overall research in your industry with your audience and team.

There is no one-size-fits-all approach for original research and content marketing. Take your unique situation into account and think through the various scenarios even if you have the budget and resources to move forward. If you don’t have the expertise of an internal research staff to lean on, consider engaging a consultant or a research firm and start with a small project to see how it goes.

Have you conducted original research for content marketing purposes? How did it go? What did you learn?

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