Merry Christmas & Happy New Year!

Merry Christmas & Happy New Year to all my loyal readers and subscribers…Looking forward to your continued patronage in 2019. GET READY! There are many

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What the Local Customer Service Ecosystem Looks Like in 2019

Everything your brand does in the new year should support just one goal: better local customer service. Does this sound too simple? Doesn’t marketing brim

7 Must-Know Customer Experience Trends for Retention in 2018

Is your business intently focused on its customers? Discover the key CX trends every brand must consider for maximum retention from this year forward. The

9 Common Mistakes That Destroy Promising Startups

Starting a business is filled with stress, nervousness, and a lot of self-doubts. Some of the most challenging aspects include website design, supply chain management,